Last updated: April 17, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Pokope platform operated by PT Pokope Solusi Edukasi ("Pokope", "PSE", "we", "us"). By creating an account or using our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our platform. These Terms are governed by the laws of the Republic of Indonesia.
To use the Platform, you must:
Users under 17 may use the Platform only with verifiable parental or guardian consent.
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. Pokope is not liable for losses arising from unauthorized account access where you have failed to safeguard your credentials.
One person may maintain only one account. Multiple accounts may be suspended or terminated.
When you purchase a Card through the Platform, you acquire full ownership of the physical Card. All prices are displayed in IDR and include applicable taxes unless stated otherwise. Payment is processed through our authorized payment processor (Midtrans).
After purchase, Cards are stored in the Pokope Vault on your behalf. Pokope acts as a custodian, not an owner, of your Cards. You retain full ownership rights. Pokope will exercise reasonable care in storing and protecting your Cards but is not an insurer unless you have purchased Card Insurance (see Section 9).
Card valuations displayed on the Platform are estimates based on market data and Pokope's assessment. These are not guaranteed prices. The "Market Estimate" and "PSE Exit Now" prices are different values and serve different purposes:
You may request physical delivery of Cards you fully own. Delivery is available only for whole-owned Cards (fractional ownership, if ever introduced, does not qualify for delivery unless fully bought out).
Delivery fees, shipping method, and estimated timeframes will be displayed before you confirm. Risk of loss transfers to you upon handover to the courier service. Pokope is not responsible for delays, damage, or loss caused by the courier.
You may request a buyback quote from Pokope for Cards in your Vault. Pokope is under no obligation to provide a quote or to purchase your Card. Quotes are valid for a limited time and expire automatically. Expired quotes cannot be accepted.
Once you accept a quote, the transaction is binding. Pokope will process the payment to your designated bank account, subject to admin approval and anti-fraud review.
All payouts require admin approval. There is no automatic payout release path. Payouts are processed to the bank account registered in your profile. Processing times may vary; Pokope aims to complete approved payouts within 3-5 business days.
Pokope reserves the right to withhold payouts pending investigation of suspicious activity, fraud, or regulatory compliance requirements.
Pokope offers optional Card Insurance for Cards stored in the Vault. Insurance is a monthly subscription priced as a percentage of the Card's current value.
Insurance claims are subject to review and approval by Pokope. Filing a fraudulent claim is grounds for account termination and may result in legal action. Insurance does not cover Cards in transit (delivery) or Cards no longer in Vault custody.
The Pokope Gacha Capsule Machine is an entertainment feature that uses Spin Tokens (not real currency) to award randomized prizes. Prizes may include Cards, coins, experience points, or other in-platform rewards.
Gacha outcomes are determined by a random number generator with published probability rates. Pokope does not guarantee any specific outcome. Spin Tokens have no cash value and are non-refundable.
Users may list Cards for auction through the Pokope Auction House. By placing a bid, you commit to purchasing the Card at your bid price if you are the winning bidder. Pokope charges a platform fee on completed auction transactions. All auction sales are final.
Pokope operates mobile card shops through authorized Riders. Purchases from Riders are subject to the same terms as online purchases. Riders are authorized representatives of Pokope and are bound by Pokope's operational policies.
You agree not to:
The Pokope platform, including its design, code, logos, and content, is owned by PT Pokope Solusi Edukasi. Card images and franchise names (Pokémon, One Piece, etc.) are trademarks of their respective owners. Pokope does not claim ownership of these marks.
To the maximum extent permitted by Indonesian law:
Nothing in these Terms excludes liability for fraud, willful misconduct, or liability that cannot be excluded under applicable law.
You agree to indemnify and hold harmless Pokope, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform or violation of these Terms.
Any dispute arising from these Terms shall be resolved through:
For users in the EU/EEA, you retain the right to bring proceedings in your local courts as provided by applicable consumer protection laws.
These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law principles. For EU/EEA users, mandatory consumer protection laws of your country of residence also apply.
Pokope reserves the right to modify these Terms at any time. Material changes will be communicated at least 30 days before they take effect. Continued use of the Platform after changes take effect constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
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